general service questions
what is dhee’s pet company, and what services do you offer?
Dhee’s Pet Company is a premium pet food service based in Chennai, dedicated to providing high-quality, fresh, and nutritious meals for dogs and cats. Our meals are meticulously crafted using human-grade, preservative-free ingredients, ensuring your pets receive the best possible nutrition. We offer a selection of standard recipes developed by certified nutritionists to support overall pet health and wellness. In addition to offering fresh, wholesome pet food, we also provide convenient weekly delivery right to your doorstep, ensuring that your furry friend always has access to fresh, healthy meals.
how does dhee’s fresh pet food delivery service work?
Dhee’s fresh pet food delivery service is designed to be as convenient and hassle-free as possible. We prepare the meals with the utmost care using high-quality ingredients. These meals are then delivered straight to your doorstep on a weekly basis, ensuring that your pet always has fresh food available. Our delivery service covers all areas within Greater Chennai and the outskirts, so you can rest assured that your pet’s meals will arrive on time, no matter where you are located.
how do i place an order for my pet’s meals?
Placing an order for your pet’s meals with Dhee’s Pet Company is simple. You can connect with us directly through WhatsApp or place your order by calling our customer service team at +91 93636 11809. We’re here to assist you with selecting the right meal for your pet, answering any questions you might have, and ensuring that your order is processed smoothly. Additionally, we’re working on developing an app that will make the ordering process even more convenient, allowing you to manage your pet’s meals with just a few taps on your smartphone.
what areas do you deliver to in chennai?
We deliver to all areas throughout Greater Chennai and the outskirts of Chennai. Whether you’re located in the heart of the city or in a surrounding suburb, our delivery service ensures that your pet’s fresh meals will reach you on time, every week. We’re committed to providing reliable delivery services so that you never have to worry about running out of your pet’s nutritious meals.
can i customize my pet’s meals according to their dietary needs?
At Dhee’s Pet Company, we currently offer a range of carefully crafted standard recipes developed by certified pet nutritionists. While we do not provide fully customized meal plans, our recipes are designed to meet the general nutritional needs of most dogs and cats. If your pet has specific dietary concerns, we recommend consulting your veterinarian before choosing a suitable meal option from our offerings.
how often are the meals delivered?
Meals from Dhee’s Pet Company are delivered on a weekly basis. Once you’ve placed your order, we prepare and cook your pet’s meals fresh, and deliver them right to your doorstep every week. This regular delivery schedule ensures that your pet always has access to fresh, nutritious food without the need for you to worry about daily meal preparation.
ingredients and nutrition
what ingredients are used in dhee’s pet food?
At Dhee’s Pet Company, we use only the finest, high-quality ingredients to prepare your pet’s meals. Our recipes typically include a variety of fresh proteins such as chicken, beef, and fish, which are rich in essential nutrients. We also incorporate a selection of vegetables like sweet potatoes, carrots, pumpkins, and French beans, which provide vital vitamins, minerals, and fiber. Additionally, our meals include beneficial fats from sources like coconut oil, as well as ingredients such as coriander and turmeric. All of our ingredients are carefully chosen to ensure that your pet receives a balanced and nutritious diet. Please refer to our ingredients page for nutritional value of different ingredients and their benefits.
are the ingredients human-grade and preservative-free?
Yes, all the ingredients used in Dhee’s pet food are human-grade and completely preservative-free. We believe that pets deserve the same quality of food as their owners, which is why we source our ingredients with the same care you would for your own meals. By using fresh, natural ingredients without any artificial additives or preservatives, we ensure that your pet’s meals are both safe and healthy, supporting their overall well-being.
how is the nutritional content of the meals determined?
The nutritional content of Dhee’s pet meals is determined by certified pet nutritionists who carefully formulate each recipe. These experts create a balanced meal plan that provides all the essential nutrients required for optimal health. The nutritional content is calculated based on the ingredients and their proportions in each recipe, ensuring that your pet receives the right amount of proteins, fats, vitamins, minerals, and other vital nutrients.
what makes dhee’s pet food different from store-bought kibble?
Dhee’s pet food stands out from store-bought kibble in several key ways. Unlike kibble, which is often highly processed and can contain fillers, by-products, and artificial preservatives, our meals are made from fresh, whole ingredients that are minimally processed. This means your pet receives more natural nutrients, resulting in better digestion, higher energy levels, and improved overall health.
are your meals suitable for pets with food allergies or sensitivities?
Our meals are made with high-quality, natural ingredients and are free from preservatives, which can make them a good option for many pets with general food sensitivities. However, since we do not offer customized meal plans, we recommend reviewing our ingredient lists carefully and consulting your veterinarian to ensure our recipes are appropriate for your pet’s specific allergies or dietary needs.
meal preparation and delivery
how are the meals prepared and cooked?
At Dhee’s Pet Company, we prepare our pet meals with the utmost care to ensure they retain their nutritional value and flavor. Each meal is gently steam-cooked, a method that preserves the essential nutrients while ensuring the ingredients are safe and easy for your pet to digest. This process helps maintain the natural moisture and texture of the food, making it more palatable and enjoyable for your furry friend.
how do you ensure the freshness of the delivered food?
We take several steps to ensure that your pet’s meals are as fresh as possible when they reach your doorstep. Each meal is cooked the day before delivery, ensuring that the food is fresh and nutritious. After cooking, the meals are immediately frozen to lock in freshness and prevent spoilage. The frozen meals are then delivered to you the next day in insulated packaging that maintains their temperature during transit. This process ensures that your pet receives fresh, wholesome meals every week.
can i choose specific recipes or ingredients for my pet’s meals?
At Dhee’s Pet Company, we offer a selection of thoughtfully crafted standard recipes developed by certified pet nutritionists. While you can choose from our available recipe options, we do not currently offer the ability to customize meals or select individual ingredients. Each recipe is designed to provide balanced nutrition and cater to a variety of pet preferences and dietary needs.
how do i store the delivered meals, and how long do they stay fresh?
To ensure the freshness and safety of your pet’s meals, it’s important to store them properly. Once delivered, the meals should be kept frozen until you’re ready to use them. When stored in the freezer, they will stay fresh for up to two weeks. When you’re ready to serve, thaw the meal in the refrigerator. Once thawed or if the package is opened, it should be used immediately to maintain its freshness and nutritional integrity. Refreezing thawed food is not recommended, as it can compromise the quality and safety of the meal.
pricing and payment
can i get an estimate of the cost before placing an order?
Yes, you can easily estimate the cost of your pet’s meal requirements by visiting our pricing page. Simply enter your pet’s details, including their weight, age, and activity level, and our calculator will provide you with an estimated weekly cost for each of our recipes.
what payment methods do you accept?
We accept a variety of convenient payment methods, including Google Pay, PhonePe, UPI, and Bank Transfer. These options make it easy for you to complete your purchase securely and efficiently.
are there any subscription plans available for regular deliveries?
Yes, we offer flexible subscription plans to suit your needs, including weekly, monthly, and quarterly options. Regardless of the plan you choose, we’ll deliver your pet’s meals on a weekly basis to ensure they always have fresh food available.
can i modify or cancel my order after placing it?
Yes, you can modify or cancel your order up to two days before the scheduled delivery date. This gives you the flexibility to make changes as needed, whether you want to adjust your pet’s meal plan or postpone a delivery.
health and safety
is dhee’s pet food safe for all dog and cat breeds?
Yes, Dhee’s pet food is safe for all dog and cat breeds. Our meals are made using high-quality, human-grade ingredients and are formulated by certified nutritionists to meet the general nutritional needs of pets across different sizes, ages, and breeds. However, if your pet has specific health conditions or dietary requirements, we recommend consulting with your veterinarian to determine if our standard recipes are suitable for them.
what are the health benefits of feeding my pet fresh food?
Feeding your pet fresh food offers numerous health benefits, including improved digestion, enhanced energy levels, better weight management, and a healthier coat. Fresh food is rich in natural nutrients that support overall health and well-being. Unlike processed kibble, which can contain fillers and preservatives, fresh food provides your pet with essential vitamins, minerals, and proteins in their most natural form, promoting a strong immune system, healthy skin, and optimal organ function.
how does fresh food impact my pet’s digestion and energy levels?
Fresh food is easier for pets to digest compared to processed kibble. The natural ingredients in fresh food, such as high-quality proteins, fiber, and healthy fats, promote healthy digestion and reduce the likelihood of digestive issues like vomiting, diarrhea, or constipation. Additionally, fresh food provides a more balanced and sustained energy source, helping your pet maintain steady energy levels throughout the day, which is particularly beneficial for active pets.
what should i do if my pet has a specific health condition or dietary requirement?
If your pet has a specific health condition or dietary requirement, we recommend consulting with your veterinarian before selecting a meal plan. While our recipes are developed by certified nutritionists to support general pet health, they are not tailored to individual medical or dietary needs. Reviewing our ingredient lists with your vet can help determine which of our standard recipes, if any, are suitable for your pet.
customer support
how can i contact customer support for questions or issues with my order?
You can easily reach our customer support team by calling or messaging us on WhatsApp at +91 93636 11809. Alternatively, you can email us at support@dhees.com. We’re here to assist you with any questions or concerns you may have regarding your order.
what should i do if my delivery is late or incorrect?
If your delivery is late or if there’s an issue with the order you received, please contact our customer support team immediately. We’ll work quickly to resolve the situation and ensure that you receive the correct items as soon as possible.
how can i give feedback on my experience with dhee’s pet company?
We value your feedback and would love to hear about your experience with Dhee’s Pet Company. You can share your thoughts by contacting our customer support team via phone, WhatsApp, or email. Additionally, leaving a review on Google Maps helps us improve our service and reach more pet owners like you.
is there a money-back guarantee if i’m not satisfied with the service?
Yes, we offer a 100% money-back guarantee if you’re not satisfied with our service. If your pet rejects the food, or if there’s any issue with the food delivered or the service provided, we will refund your money in full. Your satisfaction and your pet’s health are our top priorities.
